Your Profile
Your Profile
What is in it
Your account holds your name, phone number and email — the details that go on a booking and where confirmations are sent.
Keep the phone number current
This is the one that matters. Your booking confirmation, your trip page link, your balance reminders and the caretaker's arrival messages all go to it on WhatsApp. A stale number means you arrive at a house without the directions or the number of the person meeting you.
If you change your number, update it here and tell us about any booking that already exists — the number is stored on the booking too, and updating your profile does not reach back into a confirmed reservation.
Your name
Use the name on the ID you will present at check-in. The house checks IDs against the booking, and a mismatch is an awkward conversation at the door for no reason.
Where invoices and email confirmations go. Worth having one that is not full.
Verification
Separate and optional — see verifying your identity. A verified profile carries a badge; it does not display your documents.
Passport
If you are a Passport member, your membership, stamps and rewards live there.
Changing how you sign in
You can use WhatsApp, Google or email and password interchangeably on the same account — they all reach the same place, and you do not have to pick one permanently.
What we do with any of this
Run your bookings and talk to you about them. We do not sell it. Our privacy policy is the detail.