Frequently asked questions

Pick dates and guests on any property page, click ‘Book now’, add a meal plan if you'd like, then confirm payment. You'll get WhatsApp and email confirmation within seconds. The whole flow takes under 60 seconds.

Yes. Every home is filmed and visited by our own team before it goes live, payments are processed through Razorpay (PCI-DSS certified), and we never share your card details. We also offer full refunds if a listing is materially misrepresented.

You need a light account to book — but sign-up is just a 6-digit WhatsApp code, no password. It takes about 10 seconds and lets you track your booking, message your host, and earn loyalty points.

For ‘Pay at Property’ listings yes — submit an enquiry and the host has up to 8 hours to confirm (2 hours for same-day check-ins). For online-only listings, payment confirms the booking instantly.

A 5% booking fee applies, shown as its own line on the checkout breakdown before you pay — never added afterwards. There are no cleaning fees, no pet fees and no arrival-time extras, and GST is included in the total shown. The figure at the bottom of the checkout breakdown is exactly what your card is charged.

UPI, all major credit and debit cards, net banking, and digital wallets — all through Razorpay. We also offer EMI on select cards for bookings above ₹10,000.

On some homes, yes — the booking page shows you which option applies before you pay anything. Where a part payment is offered you settle the balance before check-in, and we send a WhatsApp reminder with a secure payment link. On the rest, the full amount is due at booking. If you would like to hold dates on a home that asks for the full amount, message us and we will see what we can do.

It depends on the property. We clearly show the base rate, extra-guest charges, meals, and GST as separate line items at checkout so you know exactly what you're paying for.

An emailed receipt is sent the moment payment is verified. You can also request a fresh copy anytime from your bookings page or by replying to the booking confirmation on WhatsApp.

Cancel 7 or more days before check-in and you get everything back. Between 3 and 7 days, half. Inside 3 days the booking is non-refundable. The same windows apply to every home — we manage them all ourselves, so there is no separate host policy to check. Emergencies are looked at case by case.

Open your booking from the ‘My Bookings’ page or the WhatsApp confirmation message, tap ‘Cancel booking’, and confirm. Refunds are processed within 5–7 business days to your original payment method.

You get a full refund, a ₹2,000 rebooking credit, and our team personally helps you find a comparable property. Host-initiated cancellations are extremely rare (<0.3% of bookings).

Message us on WhatsApp (+91 95604 93700) with your booking ref. For medical emergencies, natural disasters, or government travel advisories, we waive cancellation fees case by case.

The day before check-in we send a WhatsApp with the exact address, host contact, Wi-Fi password, and arrival instructions. Standard check-in is 2pm and check-out is 11am unless the property shows otherwise.

Some properties offer smart-lock or lockbox self check-in — it's marked on the property page. Most rural villas and farmstays have an on-site host or caretaker who welcomes you.

Basics (linen, towels, toiletries, Wi-Fi, power backup, parking) are included at every property. Meal plans (breakfast, half-board, full-board) can be added at checkout for an extra per-person charge.

Yes, up to the property's max guest limit. Extra guests beyond the base occupancy have a per-night charge shown on the property page. Children under 5 usually stay free — confirm on the listing.

Only properties tagged ‘Pet-friendly’ accept pets — use the filter on /browse. A small pet cleaning fee may apply.

Yes. We take on a small number of homes each season and manage them end to end — photography, pricing, housekeeping, guest support and direct bookings. Start with a conversation on WhatsApp and we will visit the property before anything is agreed.

Management terms are agreed per property — they depend on the home, the location and how much of the operation we take on. There are no listing fees or monthly platform charges; we are paid out of what the home earns. Payouts are settled per the agreed schedule.

No — we run the property on HostOS, our own management system, and you get owner reporting from it. If you list on multiple platforms and want channel sync, invoicing, and a unified inbox, we integrate with HostSuite PMS (a separate product) so Hostizzy bookings flow into the same system you already use.

We send a 6-digit code to your WhatsApp — enter it on the site and you're in. No password to remember, no SMS (which is unreliable in India). Your phone number is never sold or shared.

Yes. Email stay@hostizzy.com from your registered address and we'll delete your account and data within 30 days, as required by the Digital Personal Data Protection Act, 2023.

Only to fulfil your bookings, send trip updates, and improve the service. We never sell your data. Read our full Privacy Policy for details.