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4 articles
Getting Started
New to Hostizzy? Start here to learn the basics.
6 articles
Booking & Payments
What a stay costs, how to pay, and what arrives afterwards.
5 articles
Your Stay
Arriving, settling in, and changing plans once you have booked.
3 articles
Account & Settings
Manage your profile, preferences, and security.
4 articles
Safety & Trust
Who you are booking with, and what to do when something is wrong.
3 articles
Cancellations & Refunds
One policy for every home, and how refunds reach you.
2 articles
Trip Boards
Collaborative trip planning with friends and family.
3 articles
Niva
The assistant on this site — what she can do, and what she cannot.
The 30-second version
- 7+ days before check-inFull refund
- 3–7 days before50% refund
- Under 3 daysNon-refundable*
- Property unavailableAlways 100% refund
*Exceptions for medical & natural emergencies. We’re human about it.
How we keep stays safe.
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