What Niva Can Do
What Niva Can Do
Niva is the assistant on this site. She knows our 39 homes, what they cost on any given dates, and what is free — and she is reading the same live data the booking engine uses, not a description of it.
Worth asking her
Find a home from a description. "Somewhere with a private pool within four hours of Delhi for ten adults in November." She will come back with real homes and real prices.
Check specific dates. "Is Anantara Farm free the 12th to the 15th?" She checks the actual calendar — including nights blocked by bookings that came through other channels.
Quote a total. Give her dates and a guest count and she will price it the way checkout would: nightly rates, extra guests, the 5% fee, GST. All-in, not a from-price.
Answer questions about a home. Bedroom layout, whether the pool is heated, whether dogs are welcome, what is nearby, whether there is a kitchen team.
Explain a policy. Cancellation terms, what the fee covers, how GST works, check-in times.
Compare. "Which of these two is better for a group with small children?"
What she cannot do
Take a booking or a payment. Deliberately. Niva will get you to the right home with the right price, and you pay on the checkout page, through Razorpay, over HTTPS. She will never ask you for a card number — if anything claiming to be Niva does, it is not us.
Change a booking you already have. Dates, guest counts and cancellations go through a person: WhatsApp +91 95604 93700.
Promise something the house has not confirmed. A 6am early check-in or a specific bedroom needs a human to check.
When to skip her
If you want a person, say so and she will hand you over — or just message +91 95604 93700 directly. For anything about a booking that exists, a booking that has gone wrong, or a group event, start with a person.
Niva is at /niva and in the chat panel on every page.