Niva and Your Privacy

You can use her anonymously

Browse, ask, get prices — no account, no name, no phone number. Niva does not know who you are unless you tell her.

What is kept

The conversation. Messages are stored so the thread makes sense and so our team can see the context if you ask for a person. We also read conversations back to find out where Niva is getting things wrong — that is how the bugs get found.

What you volunteer. If you give your name and number to be handed to a human, that is stored with the conversation and becomes an enquiry our team can see and reply to.

Nothing you were not asked for. She does not read your other tabs, your email, your contacts or your location. She knows what you typed and what page you were on.

Never give Niva

card numbers, CVVs, UPI PINs or net-banking passwords
OTPs, whatever the reason
ID document numbers

She has no use for any of it and cannot take a payment. Payments happen on the checkout page through Razorpay. If anything in a chat asks you for a card number or an OTP, it is not us — stop and call +91 95604 94001.

Who sees the conversation

Our team, when you ask for a person or when we are investigating a problem. Not other guests. Not advertisers. The model provider processes the messages to generate replies under contract and does not get them for training.

Deleting it

Ask — WhatsApp +91 95604 93700 or write to us — and we will delete a conversation. If it is attached to a live booking we may need to keep the parts that are part of the booking record, and we will say which.

Full detail, including retention periods and how to make a request, is in our privacy policy.