Deleting Your Account

How to ask

WhatsApp +91 95604 93700 or email us from the address on your account, saying you want it deleted. We will confirm what is going and what has to stay before we do anything irreversible.

We handle it as a request rather than a button because deletion cannot be undone and because some of what is attached to an account we are legally required to keep. A button that deleted some of it and silently kept the rest would be worse than a conversation.

What goes

Your profile — name, phone, email — your saved homes, your trip boards, your reviews, your chat history with Niva, and any verification documents you uploaded.

What we have to keep

Booking and payment records, including GST invoices. Indian tax law requires us to retain these for a statutory period and we cannot delete them on request, whoever asks. They stay as a financial record and are no longer connected to a profile you can sign into.

If you have an upcoming booking, we cannot delete the account it belongs to until the stay is done — the house needs to know who is arriving. Cancel the booking first if you want both.

Reviews you have written

Deleted with the account, or anonymised if you would rather they stayed up for other guests. Your choice; tell us which.

Passport members

Deleting the account ends the membership, and stamps and unredeemed rewards go with it. There is no refund of the fee for the remainder of the year. If you have stamps worth using, use them first.

Just want to stop the messages

You do not have to delete the account for that. Reply STOP on WhatsApp, or tell us to take you off marketing, and the promotional messages end while your bookings and invoices stay reachable. That is what most people actually want.

Timing

Usually a few working days. You will get written confirmation when it is done, and our privacy policy sets out your rights and the retention periods in full.